Returns & Refunds

We want you to love what you wear. If something isn't right, here's how we'll sort it out.

30-day returns

You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be unworn, unwashed, free of makeup, perfume and marks, and returned in its original condition and packaging.

Hygiene

Because our pieces are worn against the hair and face, we are unable to accept returns on items that have been worn. Please try your hijab on with clean hands and without makeup so you can return it if it isn't right for you.

How to start a return

Email us at care@sarazilabel.com within 30 days of delivery, with your order number and a short note about why you'd like to return. We'll reply with confirmation and return instructions.

Please wait for our confirmation before sending anything back. Items returned without prior approval can't be accepted.

Who pays return postage

If you're returning because you changed your mind, return postage is at your own cost, and we recommend a tracked service as we can't be responsible for parcels lost on their way back to us.

If the item is faulty, damaged, or not what you ordered, we cover the return postage. Just let us know and we'll arrange it.

Faulty, damaged or incorrect items

Please check your order as soon as it arrives. If anything is damaged, defective, or incorrect, email care@sarazilabel.com with your order number and a photo, and we'll make it right with a replacement or a full refund including postage.

Exchanges

The quickest way to get the colour or fabric you want is to return your original item for a refund and place a new order, so you're not waiting on stock.

Items we can't accept back

• Gift cards
• Items that have been worn, washed, or altered
• Items returned without prior approval

Refunds

Once your return arrives and has been checked, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank or card provider may take a few days more to show it.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Orders shipped to the European Union

If your order is shipped into the EU, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. The item must be returned in the same condition described above.

Questions

We're a small team and we read every email. Reach us any time at care@sarazilabel.com.